"District and school leaders have asked us repeatedly to help them understand the 'systems' side of how their organizations operate. Their primary concerns are with creating quality systems and efficient processes. The problem has been that they have had so few success stories upon which to draw in the public school arena." - from Resource Guide: Implementing Process Improvement for School Systems. In this book, we have compiled our considerable experience in working with schools in the area of process improvement. Additionally, we have drawn upon the massive amount of private sector research – Six Sigma, Total Quality Management and Business Process Re-engineering – to create an approach tailored to the specific needs of schools and school districts. This book provides district and school leaders with a practical approach to creating a system of quality and a culture of accountability within their organizations. Our resource guide is a step-by-step approach to continuous improvement based on proven quality management and process improvement techniques. These continuous improvement principles can be applied with equal effectiveness to all learning and support processes within public schools.