Experts on questions of personal conduct in business and the professions praise Marilyn Pincus's approach to etiquette and protocol. "Marilyn Pincus . . . knows that success in business depends as much on the human element and people skills as . . . dexterity with a mouse and spreadsheets. . . ".--Letitia Baldridge, author of 14 books on manners, including LETITIA BALDRIDGE'S NEW COMPLETE GUIDE TO EXECUTIVE MANNERS.