Sometimes, it is personal. This book is for anybody who is affected by or involved in personal vendettas, animosities, or grudges that can make a workplace environment pure hell. For these situations, where people work together daily and depend on each other, but don't get along, ordinary conflict resolutions aren't enough. The problem needs to be unearthed at its root level and cured. This book shows exactly how to do that. Filled with many insightful scenarios and examples, the book explains how to: analyse the dispute and solve the real problem; educate those involved about the "internal blinders" that distort others' actions, words and gestures; encourage honesty and toleration of differences; use conflict as an opportunity for growth; make a conflict-solving system part of the company culture. Kenneth Kaye is the author of "Family Values".