ISBN 9780070700185 | 0070700184 Textbooks - "The Economics of Trust Liberating Profits and Restoring Corporate Vitality" by John O Whitney WHITNEY John O Deming W Edwards Foreword

Authors: John O. Whitney - WHITNEY - John O.; Deming - W. Edwards (Foreword)
ISBN 10: 0070700184
ISBN 13: 9780070700185
Release: September 26, 1995
Format: Paperback (235 pages)
List Price: $14.95
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List Price: $14.95

Tags: Business & Investing, Economics,

Book Description:
Drawing on first-hand experience with companies on the brink, the director of the W. Edwards Deming Center for Quality Management shows that unless companies dismantle their mistrust-breeding hierarchies--and revamp the way they recognize, measure, and reward performance--they'll remain so inwardly focused on procedures and protocols that they can never focus outwardly on customer needs.

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The Economics of Trust: Liberating Profits and Restoring Corporate Vitality