from the back cover: "The first edition of Business Information Systems redefined the market and led the field with its use of real-world examples, coverage of leading-edge technology, and treatment of critical thinking and problem solving. The second edition takes the lead again with these pace-setting revisions: -Active Pedagogy promoting critical thinking, writing, group projects, and presentation skills. Now there's even more emphasis on analyzing problems, developing teamwork, and thinking creatively, as students apply chapter concepts to real-world material. -expanded examination of the most provocative topic in information systems todya -- Human and ethical dimensions. An entirely new chapter section and numerous boxed inserts highlight these import issues: privacy, software copying, monitoring in the workplace, and employee health and safety. -Leading-edge coverage of technical and business developments. If it's in the news, it's in this book. Multimedia, object-oriented programming, fuzzy logic, imaging, and groupware all receive the attention they deserve as vital technologies in today's business environment. -Broader international coverage. More examples from Canada, Europe, and Asia emphasize the global nature of business information systems. -Thorough coverage of entrepreneurship, creativity, and change management. These topics are completely integrated into the overall problem-solving process. -More in-depth treatment of human-resource, productivity, and competitive-advantage issues. Current management issues are vital to business information systems. Extensive material has been added on the strategic elements needed to obtain a competitive advantage and to increase business productivity."