The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees

• Author: Peggy Carlaw
• ISBN 10: 0077114760
• ISBN 13: 9780077114763
• Release: January 1, 2007
• Format: Paperback (209 pages)
• List Price: $23.25
• More Details
  
  

  List Price: $23.25

  Tags: Business & Investing, General,

  Book Description:
  Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.

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