Book Description: For undergraduate/graduate-level courses in Operations Management. These texts provide students with a state-of-the-art overview of operations management. The goal of these texts is to show the fundamental principles of operations and how they relate to effectively producing goods and services. TWO VERSIONS Both books include the identical core chapters 1-17, but the hardbound book Operations Management, 6/e also includes six quantitative modules. These modules are not included in the paperback version. Both books contain 4 "tutorials" on the included student CD.