Sendâ€”the classic guide to email for office and home and an instant success upon its original publicationâ€”has become indispensable for readers navigating the impersonal, and often overwhelming, world of electronic communication. Â Filled with real-life email success (and horror) stories and a wealth of entertaining examples, Send reveals the hidden minefields and pitfalls of email. It provides clear rules for handling all of todayâ€™s thorniest email issues, from salutations and subject lines to bccâ€™s and emoticons. It explains when you absolutely shouldnâ€™t send an email and what to do when youâ€™ve sent (in anger or in error) a potentially career-ending electronic bombshell. And it offers invaluable strategies to help you both better manage the ever-increasing number of emails you receive and improve the ones you send.In this revised edition, David Shipley and Will Schwalbe have added fresh tales from the digital realm and a new afterwordâ€”â€śHow to Keep Email from TakingÂ Over Your Life,â€ť which includes sage advice on handheld etiquette. Send isÂ now more essential than ever, a wise and witty book that every businessperson and professional should read and read again.