Praise for WHAT I LEARNED FROM SAM WALTON"Michael Bergdahl's book presents unique insights into the staggering international success of Wal-Mart. Throughout the pages of this book, you can almost hear Sam Walton himself coaching and inspiring his legion of employees to greatness."-Tracy Mullin, President and CEO, National Retail Federation"Retailers, non-retailers, manufacturers, and suppliers will enjoy Bergdahl's insights into Wal-Mart's service culture and its leadership icon, Sam Walton."-Roger J. Dow, Senior Vice President Global and Field SalesMarriott International, Inc.Bergdahl outlines his competitive strategy with the acronym P.O.C.K.E.T.S.P-Price: Don't try to compete on price; differentiate your product selection.O-Operations: Break the retail "ready, shoot, aim" tactical orientation bydeveloping an actual strategy to compete.C-Culture: Build a can-do culture with a strong sense of urgency. Communicate your values and beliefs over and over again to your employees.K-Key Item Promotion/Product: Determine who you are and uniformly communicate your brand message to your entire team.E-Expenses: Become obsessed about controlling costs.T-Talent: Recruit constantly and hire people who have both experience and high potential.S-Service: Never take your customer for granted. Empower your employees to make decisions involving customer concerns.
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