The indispensable resource office workers everywhere and at all levels turn to for quick and dependable answers to their toughest questions, as well as expert guidance on day-to-day operations. Prentice Hall's Complete Desk Reference for Office Professionals Handbook (formerly Professional Secretary's Encyclopedic Dictionary) is the consummate reference work for administrative assistants, secretaries, office managers and other business professionals. In keeping with the changing roles of assistants and managers alike, this guide has been completely revised and updated. This new edition provides all-new, up-to-the-minute and expanded coverage on such topics as business etiquette, time management, filing systems, database management, the Internet, videoconferencing, bookkeeping, budgeting, business credit and financing, collecting on delinquent accounts, business law, insurance, purchasing, fund transfers, and much more. This edition also features the exclusive How to Say It Style Guide--a quick-and-easy, yet authoritative manual on proper business English (including spelling, grammar and usage), writing the perfect letter or memo, and creating professional-quality stationery, reports and legal documents. Prentice Hall's Complete Desk Reference for Office Professionals Handbook is a trusted resource for the millions of business professionals charged with the complexities of office administration, as well as those who simply must handle the details of their own correspondence, travel, meetings, bookkeeping and other business transactions.