Managing is difficult and doing it well is difficult. The purpose of this book is to provide basic manager skills to both current and new managers. Users learn how to build training programs that allow managers to become effective when dealing with the people and activities they manage each day. Topics covered include basic leadership skills, coaching, motivation techniques, performance appraisals, effective presentation and meeting skills and many others. A companion CD-ROM with ready-to-use presentations and electronic copies of all materials is also included.