The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

• Authors: Dawson - Keith - Keith Dawson
• ISBN 10: 1578203058
• ISBN 13: 9781578203055
• Edition: 5
• Release: November 20, 2003
• Format: Paperback (280 pages)
• List Price: $42.95
• More Details
  
  

  List Price: $42.95

  Tags: Business & Investing, General,

  Book Description:
  Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

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