Customer Service Textbooks
Categories: Business & Investing / Industries & ProfessionsPopular Customer Service Textbooks
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Consumer Behavior (8th Edition)
by Michael R. Solomon - ISBN 9780136015963 -
Raving Fans: A Revolutionary Approach To Customer Service
by Ken Blanchard - Sheldon Bowles - ISBN 9780688123161 -
Be Our Guest: Perfecting the Art of Customer Service
by Ted Kinni - ISBN 9780786853946 -
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
by Michael Treacy - Fred Wiersema - ISBN 9780201407198 -
Management: Meeting and Exceeding Customer Expectations (InfoTrac® & Xtra Bind-in Card)
by Warren R. Plunkett - Raymond F. Attner - Gemmy S. Allen - ISBN 9780324423013 -
The Designful Company: How to build a culture of nonstop innovation
by Marty Neumeier - ISBN 9780321580061 -
Management: Meeting and Exceeding Customer Expectations (InfoTrac® & Xtra Bind-in Card)
by Warren R. Plunkett - Raymond F. Attner - Gemmy S. Allen - ISBN 9790324423012 -
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
by Joseph Michelli - ISBN 9780071548335 -
The Ultimate Question: Driving Good Profits and True Growth
by Fred Reichheld - ISBN 9781591397830 -
How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
by Jeffrey J. Fox - ISBN 9780786865956 -
Consumer Behavior (9th Edition)
by Leon Schiffman - Leslie Kanuk - ISBN 9780131869608 -
Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
by Leonard Berry - Kent Seltman - ISBN 9780071590730 -
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
by Jeffrey Gitomer - ISBN 9781885167309 -
Salesforce.com For Dummies (For Dummies (Computer/Tech))
by Tom Wong - Liz Kao - ISBN 9780470318126 -
Customer Service: Career Success Through Customer Loyalty (4th Edition)
by Paul R. Timm - ISBN 9780132236584 -
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
by Peter Venison - ISBN 9780595367269 -
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
by Shep Hyken - ISBN 9780470404829 -
Get More Referrals Now!
by Bill Cates - Bill Cates - ISBN 9780071417754 -
Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
by Jeffrey Gitomer - ISBN 9780131735361 -
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal - ISBN 9780071444538
Popular Customer Service Authors
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