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Raving Fans: A Revolutionary Approach To Customer Service
by Harvey - Ken Blanchard - Sheldon Bowles - Blanchard - Sheldon - Ken - and MacKay - SHELDON M. - Ken;Bowles - and Bowles - SHELDON M - Ken & Sheldon Bowles; Mackay - Ken Blanchard; Sheldon Bowles - Kenneth H.: Bowles - Carol MatasDavid Keirsey - Marilyn BatesKen Blanchard Harvey Mackay - Harvey (Foreword by) - Ken Blanchard Harvey Mackay - Sheldon;Bowles - ISBN 9780688123161

Delivering Happiness: A Path to Profits, Passion, and Purpose
by Tony Hsieh - ISBN 9780446576222

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book, A)
by Ted - Theodore Kinni - Michael D. - Theodore - The Disney Institute - Tom (FRW) - Staggs - Tom (frw); Disney Institute (cor) - Disney Institute (cor); Kinni - Ted; Kinni - Kinni - Theodore B. and Eisner - Disney Institute (COR) / Kinni - Theodore / Staggs - ISBN 9781423145844

Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
by Patrick Lencioni - Patrick M. - Lencioni - ISBN 9780787976392

Delivering Happiness: A Path to Profits, Passion, and Purpose
by HSIEH - Tony - Tony Hsieh - ISBN 9780446563048

Customer Service Training 101: Quick and Easy Techniques That Get Great Results
by Renee Evenson - ISBN 9780814416419

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
by Doug Lipp - ISBN 9780071808071

The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
by Fred Reichheld - Fred Reichheld & Rob Markey - ISBN 9781422173350

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
by Joseph Michelli - ISBN 9780071749589

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
by Micah Solomon - Leonardo Inghilleri - Leonardo Inghilleri and Micah Solomon - ISBN 9780814415382

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
by Michael Treacy - Fred Wiersema - Treacy - Fred - and Wiersema - Michael (Read by) - Fred (Read by) - Michael Treacy; Fred Wiersema - Michael; Wiersema - Michael: Wiersema - ISBN 9780201407198

Outside In: The Power of Putting Customers at the Center of Your Business
by Harley Manning - Kerry Bodine - Josh Bernoff - ISBN 9780547913988

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
by Joseph Michelli - ISBN 9780071548335

Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
by Jeffrey Gitomer - JEFFREY - Jeffery - Jeffery Gitomer - Gitomer - ISBN 9781885167309

This is Service Design Thinking: Basics, Tools, Cases
by Jakob - Marc Stickdorn - Jakob Schneider - Stickdorn - Marc; Schneider - ISBN 9781118156308

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
by Leonard L. Berry - Berry - LEONARD L. - ISBN 9780684845111

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Jack Mitchell - ISBN 9781401300340

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
by Berry - Kent D. Seltman - Leonard Berry - Kent Seltman - Kent D. - Leonard Berry; Kent Seltman - Leonard L. + Seltman - ISBN 9780071590730

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
by Jeffrey J. Fox - ISBN 9780786865956

Consumer Behavior (10th Edition)
by SOLOMON - Michael R. Solomon - Michael Solomon - Michael R. - ISBN 9780132671842