ISBN 9780130989901 | 0130989908 Textbooks - "Technology and Customer Service Profitable Relationship Building NetEffect Series" by Paul R Timm Christopher G Jones Timm Christopher G Paul R Jones Christopher G Jones PhD

Authors: Paul R. Timm - Christopher G. Jones - Timm - Christopher G. - Paul R. :Jones - Christopher…
ISBN 10: 0130989908
ISBN 13: 9780130989901
Release: May 13, 2004
Format: Paperback (208 pages)
List Price: $46.40
More Details

List Price: $46.40

Tags: Business & Investing, Industries & Professions, Customer Service,

Book Description:
Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. This book covers the following topics: success and customer loyalty, customer turnoffs and expectations, using technology as a loyalty-building enabler, and the management of that technology. For customer support representatives, help desk analysts, technical support staff, and other customer care professionals.

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Technology and Customer Service: Profitable Relationship Building (NetEffect Series)