Customer Service: Career Success Through Customer Satisfaction (NetEffect Series) (3rd Edition)

• Author: Paul R. Timm
• ISBN 10: 0131779966
• ISBN 13: 9780131779969
• Edition: 3
• Release: July 7, 2004
• Format: Paperback (240 pages)
• List Price: $43.60
• More Details
  
  

  List Price: $43.60

  Tags: Business & Investing, Industries & Professions, Customer Service,

  Book Description:
  KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty. The coverage includes positive attitude, customer turnoffs, dissatisfied customers, customer expectations, customer loyalty, winning telephone techniques, and more. This book is for employees and managers of customer service departments and human resource training departments.

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