Customer Service: A Practical Approach (6th Edition)

• Authors: Harris - Elaine K. Harris - Elaine K.
• ISBN 10: 013274239X
• ISBN 13: 9780132742399
• Edition: 6
• Release: January 15, 2012
• Format: Paperback (192 pages)
• List Price: $80.00
• More Details
  
  

  List Price: $80.00

  Tags: Business & Investing, Industries & Professions, Customer Service,

  Book Description:
  The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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