ISBN 9780965909365 | 0965909360 Textbooks - "Call Center Forecasting and Scheduling The Best of Call Center Management Review" by Editors Susan Hash Brad Cleveland Gerry Barber Henry Dortmans Brad Cleveland Susan Hash Editors

Authors: Editors - Susan Hash - Brad Cleveland - Gerry Barber - Henry Dortmans - Brad Cleveland; Su…
ISBN 10: 0965909360
ISBN 13: 9780965909365
Release: October 1, 2001
Format: Paperback (104 pages)
List Price: $16.95
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List Price: $16.95

Tags: Business & Investing, Industries & Professions, Customer Service,

Book Description:
Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles. 104 pages, paperback, more than 35 charts and graphs.

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Call Center Forecasting and Scheduling : The Best of Call Center Management Review