To implement today's explosion of productivity strategies, managers everywhere are being told to provide even more training for their workers, especially in the light of developments such as total quality management, increased automation and expanded employee participation. According to the author of this work, the answer does not lie in more training, but rather in better, "smart" training. In this new guide he aims to provide managers with both the know-how and insights to manage their own in-house training resources and, when necessary, to purchase the most cost-effective, high-payout training available. Written from a manager's perspective, "Smart Training" shows how to determine who to train and why to train them, and how to be certain that their training delivers the specific performance objectives they seek. It addresses all the latest high-tech training methods, including computer- and video-based training, and shows how certain low-tech, low-cost methods can deliver high results.