ISBN 9780143118442 | 0143118447 Textbooks - "Difficult Conversations How to Discuss What Matters Most" by Stone FISHER Douglas Stone Bruce Patton Sheila Heen Sheila Roger FRW Roger frw Stone Douglas Patton Bruce Heen Douglas Patton Bruce Heen Sheila Fisher

Authors: Stone - FISHER - Douglas Stone - Bruce Patton - Sheila Heen - Sheila - Roger (FRW) - Roger…
ISBN 10: 0143118447
ISBN 13: 9780143118442
Edition: Revised
Release: November 2, 2010
Format: Paperback (352 pages)
List Price: $16.00
More Details

List Price: $16.00

Tags: Business & Investing, Management & Leadership, Management Science,

Book Description:
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: • Decipher the underlying structure of every difficult conversation • Start a conversation without defensiveness • Listen for the meaning of what is not said • Stay balanced in the face of attacks and accusations • Move from emotion to productive problem solving

Filter By Condition

Used
New
Rental
eBooks
International
Local Options

Search By Location

Rental Term

Show Prices

Apply Coupons
Apply Sales Tax (estimate)

Getting Prices, Please Wait

Loading…

Seller	Condition	Price	Shipping	Total (inc. est. tax)

Difficult Conversations: How to Discuss What Matters Most