This contemporary and comprehensive book integrates traditional topics in operations management with significant changes occurring in manufacturing and service operations around the world. Operations Management is viewed from the perspective of operations as a group of interrelated and dependent processes. The material is clear and concise and is presented in a well-organized and logical progression of topics. It also includes a Multimedia CD version—which is the same as the print version, but with many additional unique and instructional features not available in the print version. Three part organization—Each part—The Strategy of Productive Systems, Designing Productive Systems, Operating Productive Systems—seeks to place each function of operations management in the proper perspective. Ideal for professionals in the operations management field who want to keep up with current changes resulting from the advances in computer and information technology.