Book Description: We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?In Getting Past No, William Ury of Harvard Law Schoolâ€™s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. Youâ€™ll learn how to:â€˘ Stay in control under pressureâ€˘ Defuse anger and hostilityâ€˘ Find out what the other side really wantsâ€˘ Counter dirty tricksâ€˘ Use power to bring the other side back to the tableâ€˘ Reach agreements that satisfies both sides' needsGetting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You donâ€™t have to get mad or get even. Instead, you can get what you want!From the Trade Paperback edition.