Focusing on how Operations Management (OM) fits into the business environment, this book takes OM beyond the factory setting by illustrating how OM is everywhere. By approaching the subject in an applied fashion, it introduces students to all aspects of OM and allows them to immediately apply that knowledge to the business environment. Continuing on the success of the first edition, this new edition includes increased use of spreadsheets, more problems and case studies, and new and expanded coverage of the role of OM in the organization. In addition, it covers such current topics as Enterprise Resource Planning (ERP) and periodic order review. Before you buy, make sure you are getting the best value and all the learning tools you’ll need to succeed in your course. If your professor requires eGrade Plus, you can purchase it here at no additional cost! With this special eGrade Plus package you get the new text––no highlighting, no missing pages, no food stains––and a registration code to eGrade Plus, a suite of effective learning tools to help you get a better grade. All this, in one convenient package! eGrade Plus gives you: A complete online version of the textbook Over 1,400 problems from the end-of-chapter problem sets and test bank Self-assessment tests Excel templates, for solved problems from the end-of-chapter material Additional content that is not available in the printed version of the textbook: Decision Making with Spreadsheets Optimization Using Spreadsheets Simulation Analysis Using Spreadsheets Queuing Analysis Using Spreadsheets Extend Simulations (simulation software and examples) and More! eGrade Plus is a powerful online tool that provides students with an integrated suite of teaching and learning resources and an online version of the text in one easy-to-use website.