ISBN 9781563272462 | 1563272466 Textbooks - "Value Stream Management for the Lean Office Eight Steps to Planning Mapping & Sustaining Lean Improvements in Administrative Areas" by Tom Don Tapping Tapping Tom Shuker Don Shuker DonAuthor Shuker TomJoint Author Shuker DonAuthor Tapping

Authors: Tom - Don Tapping - Tapping - Tom Shuker - Don; Shuker - Don"(Author) ; Shuker, Tom(Joint …
ISBN 10: 1563272466
ISBN 13: 9781563272462
Release: February 20, 2003
Format: Paperback (176 pages)
List Price: $45.00
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List Price: $45.00

Tags: Business & Investing, Management & Leadership, Production & Operations,

Book Description:
Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

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Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas