InsightsÂ—like Darwinâ€™s understanding of the way evolution actually works, and Watson and Crickâ€™s breakthrough discoveries about the structure of DNAÂ—can change the world. We also need insights into the everyday things that frustrate and confuse us so that we can more effectively solve problems and get things done. Yet we know very little about when, why, or how insights are formedÂ—or what blocks them. In Seeing What Others Donâ€™t, renowned cognitive psychologist Gary Klein unravels the mystery.Klein is a keen observer of people in their natural settingsÂ—scientists, businesspeople, firefighters, police officers, soldiers, family members, friends, himselfÂ—and uses a marvelous variety of stories to illuminate his research into what insights are and how they happen. What, for example, enabled Harry Markopolos to put the finger on Bernie Madoff? How did Dr. Michael Gottlieb make the connections between different patients that allowed him to publish the first announcement of the AIDS epidemic? What did Admiral Yamamoto see (and what did the Americans miss) in a 1940 British attack on the Italian fleet that enabled him to develop the strategy of attack at Pearl Harbor? How did a Â“smokejumperâ€ť see that setting another fire would save his life, while those who ignored his insight perished? How did Martin Chalfie come up with a million-dollar idea (and a Nobel Prize) for a natural flashlight that enabled researchers to look inside living organisms to watch biological processes in action?Klein also dissects impediments to insight, such as when organizations claim to value employee creativity and to encourage breakthroughs but in reality block disruptive ideas and prioritize avoidance of mistakes. Or when information technology systems are Â“dumb by designâ€ť and block potential discoveries. Both scientifically sophisticated and fun to read, Seeing What Others Donâ€™t shows that insight is not just a Â“eureka!â€ť moment but a whole new way of understanding.