Firing on all Cylinders: The Service/Quality System for High-Powered Corporate Performance

• Authors: Barry - Jim - Jim Clemmer - Clemmer - Jim; Sheehy
• ISBN 10: 0771591667
• ISBN 13: 9780771591662
• Edition: 2nd
• Release: January 1, 1992
• Format: Paperback (416 pages)
• List Price: $22.95
• More Details
  
  

  List Price: $22.95

  Tags: Business & Investing, Management & Leadership, Total Quality Management,

  Book Description:
  Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change

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