Customer Service Skills for Success

• Author: Lucas
• ISBN 10: 0071277501
• ISBN 13: 9780071277501
• Edition: 4th Revised edition
• Release: March 1, 2009
• Format: Paperback (544 pages)
• List Price: Unknown
• More Details

  Tags: Business & Investing, Marketing & Sales, Marketing,

  Book Description:
  "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

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