Technical Support Textbooks

Popular Technical Support Textbooks

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  OLAP Solutions: Building Multidimensional Information Systems
  by Erik Thomsen - ISBN 9780471400301
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  A Quick Guide to Making Your Teaching Stick, K-5 (Workshop Help Desk)
  by Shanna Schwartz - Lucy Calkins - ISBN 9780325025964
• 
  Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications (Addison-Wesley Information Technology Series)
  by Larissa T. Moss - Shaku Atre - ISBN 9780201784206
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  Leo Laporte's PC Help Desk (Laporte Press)
  by Leo Laporte - Mark Edward Soper - ISBN 9780789733948
• 
  DS for Windows (2nd Edition)
  by Howard J. Weiss - ISBN 9780130227430
• 
  A Quick Guide to Reaching Struggling Writers, K-5 (Workshop Help Desk)
  by M. Colleen Cruz - Lucy Calkins - ISBN 9780325025957
• 
  A Guide to Help Desk Technology, Tools and Techniques
  by Dione McBride - ISBN 9780760071519
• 
  Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice
  by Gerard Blokdijk - Ivanka Menken - ISBN 9781921523410
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  A Quick Guide to Teaching Persuasive Writing, K-2 (Workshop Help Desk)
  by Sarah Picard Taylor - Lucy Calkins - ISBN 9780325025971
• 
  Help Desk Practitioner's Handbook
  by Barbara Czegel - ISBN 9780471319924
• 
  The ASTD Handbook of Training Design and Delivery
  by George M. Piskurich - Peter Beckschi - Brandon Hall - ISBN 9780071343107
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  A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
  by Fred Beisse - ISBN 9780619215101
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  Running an Effective Help Desk, 2nd Edition
  by Barbara Czegel - ISBN 9780471248163
• 
  ArcView GIS Means Business
  by Christian Harder - ISBN 9781879102514
• 
  Decision Support and Business Intelligence Systems (8th Edition)
  by Efraim Turban - Jay E. Aronson - Ting-Peng Liang - Ramesh Sharda - ISBN 9780131986602
• 
  Microsoft(r) SQL Server(tm) 2000 Analysis Services Step by Step
  by OLAP Train - Reed Jacobson - ISBN 9780735609044
• 
  ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
  by Brad Cleveland - ISBN 9780965909358
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  A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
  by Donna Knapp - ISBN 9780619216412
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  PC Help Desk in a Book: The Do-it-Yourself Guide to PC Troubleshooting and Repair
  by Mark Edward Soper - ISBN 9780789727565
• 
  The Rational Guide to Microsoft Office Business Scorecard Manager 2005 (Rational Guides)
  by Nick Barclay - Adrian Downes - ISBN 9781932577396

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