THIS BOOK IS NOW OUT OF PRINT - A NEW AND UPDATED VERSION - ARCHITECTING ITSM - IS NOW AVAILABLE (ISBN: 978-1-4907-1957-3) Just what are all the CIs that go into a Configuration Management system? What are all the finds of supporting toolsets and technologies that need to support and IT Service Management infrastructure? What kinds of databases need to be put into place? What are all the IT Service Management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver? Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT Service Management supporting infrastructure - until this book. Get it all here. this book lists all the CI types, toolset descriptions, details role and activity descriptions and much more. Get a firm handle on the data, functions, services, processes, organizational roles, and technologies all needed to effectively build and operate a complete IT Service Management infrastructure. Explore approaches for reviewing and assessing your current toolsets, data processes and services to see where your gaps might exist and much more.