Book Description: "You Need this Book First" is a series of legal titles which put law into plian English for the lay person. The texts provide background information on the issues targetd, and take the reader through the planning and preparation work required. Financial advantages - tax savings, cost savings, and business benefits - are also discussed. "Assert Yourself - Effective Complaining" is part of the above series. This text explains what the law can and cannot do for the consumer, and shows readers how to exercise their legal right to complain effectively to everyone from British Gas to the local supermarket. This guide also explains what a complaint to a particular quarter is likely to achieve and also warns that when pursuing a complaint, it is unlikely to be worth time and effort.