Book Description: Never be ripped off again. Whether the problem is with a local store, a multinational conglomerate, a contractor, a bank, your HMO, a car dealer or airline, You Don't Need a Lawyer helps you get what you want without having to resort to expensive and unnecessary legal counsel.A system of self-advocacy that's based on complaint letters, You Don't Need a Lawyer grows out of Jim Kramon's thirty years' experience as an attorney. The key is learning to think like a lawyer. His system shows how to determine exactly what it is you want, determine what your opponent might want (nearly always to save money and avoid a hassle), and then present your case in the best possible light. A complaint letter is not angry or insulting or sarcastic-it's clear, concise, fair, and professional, and it shows that the writer knows his or her rights. Kramon explains which buzzwords to use-wrongful denial, standard of care, recklessly negligent-and how to establish a paper trail and strengthen demands when one letter doesn't do the job. There are over 80 carefully written letters that cover almost any problem, from "Letter to Television Manufacturer Regarding Warranty Claim," to "Second Letter to HMO Requesting Tests Prior to Use of Medication," to letters to the IRS regarding an error on your tax refund, or to a negligent landlord about repairs. Rounding out the book is a brief, state-by-state guide to small-claims courts and a thorough listing of useful state and federal agencies.