This Second Edition of the Consumer Guide is written specifically to aid and educate homeowners, board members and industry professionals in the construction defect claims process. Rachel and Matt join their father Tom in this publication, which presents new materials including the SB800 process, board fiduciary duties, the role of the property manager, and what to expect throughout the pre-litigation and litigation process. Construction defect claims continue to escalate as new projects come to market, and this edition provides further information on types of building standard deficiencies and defects, recoverable damages, developer insurance, and required disclosures. This guide simplifies a complex legal area in order to empower the reader, who is involved in, or contemplating, a construction defect claim against their developer. It is the best resource book on the market an all in one guide for owners and buyers and board members.