Telephone Medicine: Triage and Training for Primary Care
- ISBN 10: 0803604351
- ISBN 13: 9780803604353
- Author: Harvey P., M.D. Katz
- Edition: 2 Sub
- Release: 2001-03-15
- Format: Paperback (320 pages)
- List Price: $46.95
- Tags: Medicine, Education & Training, Allied Health Professions, Medical Assistants, Nursing, Physician & Patient
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Book Description: This totally updated, practical handbook will be invaluable to you, especially if you are a:* Triage nurse* Nurse practitioner* Physician assistant* Resident* Medical student* Internist* Pediatrician* Family physician* Medical assistant* Parent* Teacher* Childcare workerIf you or someone in your family needs medical attention, do you know what to tell your health care provider? You'll get facts on:* Assessing an injury or illness and deciding whether to seek medical attention* Watching for changes in symptoms* Treating injuries and illness at home, when appropriateTelephone calls from patients to the medical office are more important than ever. The staff member who takes the call must be trained to recognize which calls represent emergencies and which do not. Failure can mean disaster for patients and legal liability for the health care practice. The new edition of Telephone Medicine has been extensively rewritten to give more comprehensive, up-to-date information on how to set up the office telephone system and train personnel, and offers valuable information on adult and pediatric symptoms that require medical attention.The first link in the chain of communication between patient and primary care provider is the telephone. No matter which side of the phone you are on -- health care provider or patient -- Telephone Medicine: Triage and Training for Primary Care offers you valuable information on adult and pediatric symptoms that require medical attention.As a health care provider, do you know what to do first when a patient calls? You'll get facts on:* Organizing the telephone system to support the practice* Prioritizing when an appointment is needed -- using time-tested protocols for the most common calls encountered in a primary care practice* Satisfying patients on the telephone and creating a positive image for the practice
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