This popular book combines behavioral theory with case studies that allow the reader to identify and resolve personal and organizational problems. This creates a focus on effectiveness as well as proficiency, and on how a supervisor can help to create an effective organization. A vital tool in the preparation of police officers for promotion, this book addresses important areas that police supervisors must understand if they are to make a significant contribution to the law enforcement agency and function as positive supervisors. Used nationwide for police promotional exams. Each chapter opens with a case study to illustrate the concept and includes key terms.