Winner of the 2010 American Journal of Nursing Book of The Year: Frustrated trying to fit patient and family education into no time? Looking for a tool for better patient communication skills? Looking for a solution to improve patient satisfaction and better patient experience? Author Fran London, MS, RN, gives you the essentials and the inspiration you need to make a big impact on the quality of care and your patientsâ€™ quality of life. Learn fast, creative ways to: Assess, educate, coach, and document your teaching Make the most of every teaching opportunity with patients and families Take a team-based approach to the patient education process Incorporate technology and materials into your teaching. A must have handbook for doctors, nurses and any other healthcare professionals who work with patients.