This self-study manual is part of the Certified Professional Secretary (CPS®) Examination Review Series which provides valuable assistance to anyone preparing for the CPS Examination. The Series focuses on key topics test-takers must know in order to pass the exam. It is the only examination preparation series produced in conjunction with the International Association of Administration Professionals (IAAP™). Content is based on the current CPS Examination Review Guide published by the IAAP™. Each chapter contains: An overview; text, in outline form, with examples highlighted in italics; illustrations; review questions in formats similar to those found on the CPS Examination; solutions to review questions--with some explanation of correct answers, where needed, and references to the portion of the outline that explains the answer more fully; term review; glossary at the end of the manual, with references to the chapter where the terms may be found in context. An accompanying Self-study Guide enhances material in the manual. For Administrative professionals preparing for the CPS Examination.