Evidence in Service is an evidence-based review of important health care service and satisfaction studies in the psychological and medical literature. It is intended for anyone who seeks to improve the way patients and purchasers view health care services. The authors wrote the book because, oddly, American health care rarely uses its own evidence-based research to better the service and patient satisfaction it delivers. The book seeks to introduce health care groups to the very large body of research on this topic. The book addresses a number of different health care service topics by using evidence for and against various approaches. The book's major sections are ''Evidence-Based Dressing,'' ''Communication,'' ''Managing Patient Satisfaction,'' ''Empathy,'' ''Ethnicity,'' ''Information for Patients,'' ''Trust,'' ''Gender,'' and ''Miscellaneous.''