Service Management (Irwin/Mcgraw-Hill Series in Operations and Decision Sciences.)

• Authors: Fitzsimmons - James A Fitzsimmons - James A.;Fitzsimmons - Mona J.
• ISBN 10: 0072982306
• ISBN 13: 9780072982305
• Edition: 5
• Release: February 4, 2005
• Format: Hardcover (624 pages)
• List Price: $143.13
• More Details
  
  

  List Price: $143.13

  Tags: Science, Technology,

  Book Description:
  Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.

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