Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

• Authors: David L. Goetsch - Goetsch - Stanley Davis - Stanley - Stanley B. Davis - David L - and Da…
• ISBN 10: 0130485292
• ISBN 13: 9780130485298
• Edition: 1
• Release: June 15, 2003
• Format: Paperback (304 pages)
• List Price: $23.00
• More Details
  
  

  List Price: $23.00

  Tags: Science, Technology,

  Book Description:
  This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book¿s “customer-is-king

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