Benchmarking for Best Practices: Winning Through Innovative Adaptation
- Author: Christopher E. Bogan - Michael J. English
- ISBN 10: 0070063753
- ISBN 13: 9780070063754
- Edition: 1
- Release: 1994-08-01
- Format: Hardcover (312 pages)
- List Price: $29.95
- Tags: Business & Investing, General,
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Book Description:
Benchmark expert Christopher E. Bogan and corporate quality director Michael J. English walk management through their 9-step benchmarking model - from improving baseline trends to achieving world-class quality leadership. Recognizing that successful benchmarking often, demands dramatic changes in corporate attitudes - and an end to the "not invented here" mentality that stifles innovation - they arm readers with the weapons to: forge a learning organization ready to borrow successful ideas wherever they occur - inside or outside the firm; tailor benchmarking to a firm's unique identity - acknowledging that one company's "best practices" aren't always another's; sell benchmarking to even the most skeptical senior executives or "turf conscious" factory and line managers; and manage the total project - including determining what, and against whom, to benchmark.
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