The Economics of Trust: Liberating Profits and Restoring Corporate Vitality
- Author: John O. Whitney - WHITNEY - John O.; Deming - W. Edwards (Foreword)
- ISBN 10: 0070700184
- ISBN 13: 9780070700185
- Release: 1995-09-26
- Format: Paperback (235 pages)
- List Price: $14.95
- Tags: Business & Investing, Economics,
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Book Description:
Drawing on first-hand experience with companies on the brink, the director of the W. Edwards Deming Center for Quality Management shows that unless companies dismantle their mistrust-breeding hierarchies--and revamp the way they recognize, measure, and reward performance--they'll remain so inwardly focused on procedures and protocols that they can never focus outwardly on customer needs.
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