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The Economics of Trust: Liberating Profits and Restoring Corporate Vitality
by: John O. Whitney
0070700184 / 9780070700185

Book Description:
Drawing on first-hand experience with companies on the brink, the director of the W. Edwards Deming Center for Quality Management shows that unless companies dismantle their mistrust-breeding hierarchies--and revamp the way they recognize, measure, and reward performance--they'll remain so inwardly focused on procedures and protocols that they can never focus outwardly on customer needs.

The Economics of Trust: Liberating Profits and Restoring Corporate Vitality

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