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Understanding and Implementing ISO 9000 and ISO Standards
by: David L. Goetsch - Stanley B. Davis
0136137792 / 9780136137795

Book Description:
Interest in ISO 9000 certification is gaining momentum worldwide as organizations that compete in the global marketplace seek to achieve consistent peak performance, world-class quality, and continual improvement of their processes, products, and management systems. This practical teaching resource/how-to guide provides a step-by-step model for understanding the ISO 9000 family of standards and implementing the ISO 9001 standard in a total quality environment.

Understanding and Implementing ISO 9000 and ISO Standards

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