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Difficult Conversations: How to Discuss What Matters Most
by: Douglas Stone - Bruce Patton - Sheila Heen
0143118447 / 9780143118442

Book Description:
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: • Decipher the underlying structure of every difficult conversation • Start a conversation without defensiveness • Listen for the meaning of what is not said • Stay balanced in the face of attacks and accusations • Move from emotion to productive problem solving

Difficult Conversations: How to Discuss What Matters Most

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