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Working With Difficult People
by: Muriel Solomon
0735202915 / 9780735202917

Book Description:
Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.

Working With Difficult People

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