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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by: Keith Dawson
1578203058 / 9781578203055

Book Description:
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

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