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- Title: Management : Meeting and Exceeding Customer Expectations
- Author: Plunkett - Publisher: Cengage South-Western
- Format: Hardcover
- ISBN-13: 9780538863124 - ISBN-10: 0538863129
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- Title: Management Meeting and Exceeding Customer Expectations
- Author: Warren Richard Plunkett - Raymond F. Attner - Gemmy Allen - Publisher: Thomson/South-Western
- Format: Hardcover - Year: 2005
- ISBN-13: 9780324227154 - ISBN-10: 0324227159