The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
ISBN 13: 9780071809931
ISBN: 0071809937
Edition: 1
Publisher: McGraw-Hill Professional
Format: Hardcover (240 pages)
Released: Jul 17th, 2013
Related ISBN: 9780071809993
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